No bouquet for Halifax insurance
Back in May, I wrote about the bizarre offer of “overdraft repayments cover” (sic) sent to my 84-year-old mother-in-law by Halifax’s insurance arm.
She has never had an overdraft in her life, is almost 20 years over the age limit stated in the ready completed application form’s small print and, as a pensioner, also breaks the policy’s “must be in paid employment” and “paying National Insurance” rules.
Yet Halifax was keen to charge her £93.60 a year to cover her non-existent debt.
When I phoned to find out what it was playing at, I was told its computer system reckoned she was only 43.
Very flattering, but simply not true.
So I wrote to complain – and this week received a reply including the utterly unhelpful and blindingly obvious admission that “this information appears to have been incorrect” plus a bunch of flowers for my mother-in-law.
What we didn’t get was any kind of explanation of how it could have happened – or a promise that it wouldn’t happen again.
